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服务里没有help and support怎么办
2007年10月05日 星期五 下午 03:34

从HelpOnline论坛中得到不少故障求助,说是“帮助和支持”中心无法打开。并且求助的人均反馈说系统提示【Windows不能打开帮助与支持,因为一个系统服务没有运行。要修复此问题,启动名为“帮助与支持”的服务】,当时从第一印象便是提示他们启动“Help and Support”服务,但是他们的反馈均说在“服务”中找不到名为“Help and Support”的服务,于是提供了一个重置“Help and Support”服务的注册表文件下载:

http://www.mvpdream.org/reg/helpandsupportdefault.reg

内容为

(Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE]
@="C:\\windows\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="帮助和支持"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
   00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
   65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,34,\
   00,00,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
   00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
   64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
   74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
   00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
   6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Help and Support"
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="启用在此计算机上运行帮助和支持中心。如果停止服务,帮助和支持中心将不可用。如果禁用服务,任何直接依赖于此服务的服务将无法启动。"
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,41,00,4d,\
   00,01,00,00,00,64,00,00,00,01,00,00,00,64,00,00,00,00,00,00,00,64,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Parameters]
"ServiceDll"=hex(2):25,00,57,00,49,00,4e,00,44,00,49,00,52,00,25,00,5c,00,50,\
   00,43,00,48,00,65,00,61,00,6c,00,74,00,68,00,5c,00,48,00,65,00,6c,00,70,00,\
   43,00,74,00,72,00,5c,00,42,00,69,00,6e,00,61,00,72,00,69,00,65,00,73,00,5c,\
   00,70,00,63,00,68,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
   00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
   00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
   05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
   20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
   00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
   00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Enum]
"0"="Root\\LEGACY_HELPSVC\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001



当他们下载这个注册表文件后导入,根据反馈信息为可以在“服务”列表中找到“Help and Support”服务了,但是却没法启动这个服务,反馈说系统提示“在本地计算机无法启动Help and Support
错误1083:配置成在该可执行程序中运行的这个服务不能执行该服务”。

这种情况可以先下载下面链接地址中的文件:

http://www.help-online.org/download/mvpdream/helpsvcfix.zip

运行压缩文件中的helpsvcfix.exe,然后在如图所示的对话框中单击“Inspect and Fix Helpsvc”按钮:



然后根据提示重启计算机,重启计算机后再进入“服务”中启动“Help and Support”服务看看是否正常。如果故障依旧,那么请根据下面的详细步骤来操作修复:

1、单击『开始』菜单中的“运行”并键入“cmd”(不包括双引号)后单击“确定”按钮;
2、在命令提示符下键入“net stop helpsvc”(不包括双引号)后按下Enter键(回车键);
3、待 Help and Support 服务成功停止后,不必关闭该命令提示符,直接打开“我的电脑”,进入目录:

C:\windows\pchealth\helpctr (如果你的Windows XP不在C盘,请根据实际情况操作)

4、在这个目录中删除名为 PackageStore 的文件夹;
5、确保“任务管理器”中的“进程”选项卡列表中的以下进程没有运行中:
helpsvc.exe helphost.exe helpctr.exe
6、在刚才的命令提示符下键入“cd /d c:\windows\pchealth\helpctr\binaries”(不包括双引号,如果你的Windows XP不在C盘,请根据实际情况操作)后按下Enter键(回车键);
7、键入“start /w helpsvc /svchost netsvcs /regserver /install”(不包括双引号)后按下Enter键(回车键),此时便会有重置Help and Support的过程,请等待一会儿;
8、待可以键入命令后,在命令提示符下键入“net start helpsvc”(不包括双引号)后按下Enter键(回车键);
9、键入“exit”(不包括双引号)来退出 命令提示符。

此时可以在“运行”中键入“services.msc”(不包括双引号)来在“服务”中检查“Help and Support”服务的启动状态,然后再单击“帮助与支持中心”快捷方式看看是否可以打开了。

posted on 2008-06-15 21:03 回忆之城 阅读(3156) 评论(0)  编辑 收藏 引用 所属分类: IT&PC
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