由于在公司代替Ebay同事上了几个月，所以对Ebay流程及如何回复客户邮件写了下来：
1.Payment & Shipment -  客人询问付款及发货情况.

Subject: Re:{Disarmed} Congratulations! You are the winner for 200024544464,'GERACIOM A44 A440 21-91026-50 853610027002 battery'

Dear Sirs, 
I have paid today via Paypal for the hereunder mentioned product. Please acknowldge my payment and ship the battery ASAP. Shipping address is contained in the Paypal invoice.

Faithfully
Maurizio Gallo Modena

回复
Dear Sir/Madam,
Thanks for your enquiry.We have received your payment.  Shipment will be arranged today by Royal Mail 1st Class /Airsure. Tracking number will be informed once the package has been sent out.  It usually takes about 4/7 business days to reach you.If you need any assistance, please feel free to let us know.
Best regard,
sea

2.客人要用cheque or postal order 付款的答复：

Dear battery_pro,
I will be sending payment of £80.00 via Postal Order or Banker's Draft shortly.
Please send to the following address:
Anthony Nix
13 Alton Road
Belper
Derby, Derbyshire de560he
United Kingdom
答复：
Dear Anthony Nix,
Thanks for your order.
Please make the cheque payable  to Excel Digital Ltd
Our address is as follows,
-----------------------------
92, Clydesdale  Place
Moss Side Employment Area
Leyland
Lancashire
PR26 7QS
UNITED KINGDOM
-----------------------------  
1.Pls print the E-bay sheet to go with the cheque or write down the auction No. on the back of cheque.
2.Pls confirm your shipping detail by email again. 
If you have any further queries, pls feel free to contact us.  
Yours sincerely,
sea

3.客人查询产品
Item: 18V 2.0Ah Power Tools DEWALT DW9095 Battery - 2.0A - UK (200026364103)
This message was sent while the listing was active.
jane236 is a potential buyer.
please could you tell me if this battery would be suitable for the dewalt battery/mains radio ? many thanks Jane

答复：
Dear Jane,
Thanks for your enquiry.
Could you pls tell me that the part No.of your original battery or the model of your machine?let me confirm if we have a type correct battery for your machine.
Thanks in advance!
 
yours sincerely,
sea

Item: 4400mAh Acer Aspire 1410 3000 Aspire 1680 1690 Battery (200027643845) This message was sent while the listing was active. vanity_18v is a potential buyer. can you confirm that this battery will fit the acer aspire 3000 laptop. its in the title but not in the main details

答复
Dear Sir/Madam:
Thank you for your email.
yes, the item will be ok for your model.pls win from our shop:
http://search.stores.ebay.co.uk/Battery-Pro-Inc_NAC013_W0QQftsZ2QQsaselZ92218074QQsatitleZNAC013QQsofpZ0
Then we will send you an invoice for the item you purchased, you can also complete your payment following the secure link.
If you have any further query, pls feel free to contact me!
 
yours sincerely,
sea
Welcome to visit our shop at any time:http://stores.ebay.co.uk/Battery-Pro-Inc

如果本公司没有此款产品销售可回复：
Thank you for your email.I am very sorry to inform you that we don't have a battery for your machine. I would suggest purchasing the item from another seller or searching on google.
 
Good luck to you!
 
Many Thanks 
sea

4．客户买到缺货的产品：
Dear Sir/Madam,
Thank you for your order and quick payment.
 
I emailed you on 19th August regarding an item that is out of stock in your order. As yet i haven't received your response. It is possible you didn't receive my email or it may have been filtered by your mail box.
 
We are very sorry to tell you the item you purchased is out of stock due to unexpected high demand and unfortunately we can't confirm when the item will be restocked. In this case we will arrange a full refund of £43.00 to you once I receive your response.
 
Sorry for any inconvenience caused for you. We look forward to your response and your understanding!
 
Many Thanks
 
sea

5．收到客户投诉的邮件
Item: COMPAQ Presario M2000 M2000Z V2000 V4000 V5000 Battery (190008192146)
This message was sent after the listing closed.
masooduk is the winner.
Hi there, The battery stop working,it is not charing,and even will shot down the laptop after 1 min. Please send me your address to i returen the dead battery to you and please send me an other one.
Regards
Masood

答复：
Dear Sir/Madam,
We have received your complaint with concern.
We have forwarded your complaint to our customer service center.  Our colleagues there will, in consultation with you if needed, look into your complaint and help resolve the issue.
Yours sincerely,
sea
然后抄送给相关客服人员。

6．询问此款电池充满电后能运行多长时间 ：
Item: Fujitsu LifeBook P7000 P7000D P7010 P7010D Battery (200028908113)
This message was sent while the listing was active.
jhunpineda is a potential buyer.
Do you know how many hours this battery lasts for? Thanks.

答复：
Dear Sir/Madam,
Thanks for your enquiry.The battery will last about 3 hours in normal condition at full capacity. This however depends on the CPU screen, peripheral equipment , PC programme and so on also different machines will effect the runtime for the battery. 
If you have any further queries pls let me know.
 
Many Thanks
sea

7．客户需求批发订单 ：a.批发订单, b.大额订单
直接将有关电郵转发给董生(Paul)、陈生(Danny)、和有关组长便可(不要自行回复客人的查询)，直至另行通知。比如：
Item: 6600mAh DELL Inspiron 9100 XPS 312-0273 C2174 Battery (200013920447)
This message was sent while the listing was active.
its3562 is a potential buyer.Hi can you please supply a quote to purchase 10 pieces of these batteries. Please include delivery.
Regards
Mike Evans
IT Spares Ltd
08707 201881

跟上级沟通以后必要时可自行回复客户：
Dear Sir/Madam,
Having discussed this with my sales manager we can offer a 20% discount on delivery and service charges. The total amount will be £307.00 including P&P. If this is ok for you please contact me asap so an invoice can be sent to you which will enable you can complete your payment following the secure link.
I am looking forward to your good news , we wish to take your order soon.
Thanks
sea

8.国外客户下单的询问
Item: 4400mAh Acer BATCL50L TravelMate 290 291 29x Battery (200026371174)
This message was sent while the listing was active.
titti052 is a potential buyer.

How mutch shipping fees to Italy cost? Thank you!

答复：
Dear Sir/Madam,
Thank you for your email.
Yes we can ship items to your country you should add another £4.00 to your order for overseas shipping. In total the postage will be £12.00 per laptop battery. If you require this item please win it from our shop (see below link)
http://search.stores.ebay.co.uk/search/search.dll?query=Toshiba+Satellite+1900+Battery&srchdesc=y&sofp=0&fcd=2&from=R10&sasel=92218074&submit=Search
winning the item we will send you an invoice for the item you purchased, you can complete your payment following the secure link.
If you have any problems please feel free to contact us.
Many Thanks
sea
You are welcome to visit our shop at any time
http://stores.ebay.co.uk/Battery-Pro-Inc