1.      当客人指明要那个产品，但是仓库里没有时：

    Thanks for your interest in our product.
Yes, this product is our of  stock currently, we're trying our best to get  them back, but we are not sure the restocking date. However, we have other three replacement batteries compatible with MAKITA 192595-8 which listed on this page:
http://www.ultimate-electronics.co.uk/cordless-drill-battery/ToolsBattery.php/MAKITA/11510/192595-8
They are higher capacity ones, lasts longer than this one, if you are satisfied with anyone of them, place your order please.

下单信息：

Dear GH Lowther ,

Thanks for your enquiry ,

We are glad to inform you we have the battery for you ,

Please kindly refer to the link below :
http://www.b2c-battery.co.uk/products.php/pa3285u-1bas/8402/1148

The unit price of it is 43.96 , and the normal shipping fee for it is 4.00 .

So the total price for it is 47.96 including the normal shipping fee .

And we are regret to inform you that we have not the charger .

 

2 ．当客人的单会有问题，发了邮件给客人，客人没收到，现在问为什么不给他发货时：

   Regarding your order process, i have sent you the attached email 4 times, but have never received a reply, could you please kindly enough to check it and give us a prompt reply?

3 ．当不知道客人是否用银行转帐付款了时：

   Could you please let us know if you have made this bank transfer?  If so, we will confirm this with the bank and arrange shipment for your as soon as possible.
Your early reply will be appreciated

4 ．当感觉客人想快些要他的单时：

   Yes, we have enough of this item in stock currently, if you require it urgently, we suggest you choose special delivery, then you will receive it in 1-2 days:

http://www.pioneer-electronics.co.uk/laptop-battery/product.php/HYPERDATA/1627/4426700600Any other questions, feel free to contact us.

5 ．问是否去这个国家和邮费时：

   Yes, we ship to almost all the European countries, to Finland, the delivery and handling charge is 9.50pounds per order, for more shipping information, click below link:
http://www.ultimate-electronics.co.uk/shipping-returns.htm
We have this battery in stock currently, it is sold at 9.41pounds, so the total cost is 18.91pounds:
http://www.ultimate-electronics.co.uk/camera-battery/CameraBattery.php/LEICA/7838/BP-DC4

6 ．当长时间没货，给客人发了邮件客人又没回复时候。。

I am writting to you to inform you that your order has been cancelled on 17th July due to the item you ordered was out of stock, the money will be back to your account in 1-2 days, please check it later.

 Also, I sent below email to you to inform you about the order status on 17th July, but received no reply, maybe it lost.

 You are welcome to back to our website again in the near future.

----- Original Message -----

From: info@pioneer-electronics.co.uk

To: tony.dickinson@steadandsimpson.com

You placed an order through our website for 20pcs Replacement Batteries for SYMBOL 50-14000-079 Barcode Scanner, total cost is ￡ 214.00. We should regret to inform you that your order has been cancelled. We have sold out this battery in a short time due to unpexted high demand, and we are not sure the new stock date, so we have to cancel your order. The money will be taken back by worldpay in 7 days, so please check your account later.

 

Sorry for inconvenience. Hope we can help you next time.

7 ．当客人要单要的比较急，在客人允许的时间内客人不能收到单，给他建议时。

Thanks for purchasing on our website, your order is for a replacement camcorder battery, total cost is ￡ 27.82. As you did not selecte the special delivery, you may can not receive the order before next Wednesday.

  The best way is place a new order again, and do make sure the special delivery option is selected when you are on the shopping cart page. If a new order is placed today, we will arrange shipment on Monday, then you will get the order on Tuesday. And a phone order will be also a prompt way. Our number is 01772 454 688, office hours is 8.30 am to 5.00 pm Monday - Friday.

   If this is acceptable, please let us know, we will cancel the order you have placed and the moeny will be taken back by worldpay automatically in 7 days.

Your early reply will be appreciated.

OR:

Yes, we have enough of this item in stock currently, if you require it urgently, we suggest you choose special delivery, then you will receive it in 1-2 days:

http://www.pioneer-electronics.co.uk/laptop-battery/product.php/HYPERDATA/1627/442670060001/

  Any other questions, feel free to contact us.

8 ．当客人说要买两个设备的电池，还说在他的国家没有 VAT 时：

   We have a suitable battery for the Sony Vaio PCG-FR215S laptop only, but do not have one for the new Toshiba P100, click below link to check the battery information for your reference:
http://www.ultimate-electronics.co.uk/laptop-battery/LaptopBattery.php/SONY/690/PCGA-BP2NX
This battery is sold at ￡ 69.69, the delivery charge is ￡ 9.50, so the total cost is ￡ 79.19.
I know you are from Switzerland, but the price includes VAT applies to the customers from UK inland only, so you should pay ￡ 79.19 for this battery. Sorry for inconvenice. If you are satisfied with it, place your order please.

VAT 问题：

Thanks for purchasing on our website. Your order is for a replacement laptop battery, total cost is ￡ 42.55. Yes, the VAT is included in the price, if you contact us for the VAT receipt after you received the order, we will email you a VAT receipt for your order, then you can claim back the UK VAT. If this is acceptable, we will arrange shipment for your order as soon as possible, if not, we will cancel your order.

9 ．当客人只说想买产品 ( 没说要什么产品 ) ，问可不可以通过银行转帐付款时：

   We accept bank transfer, but could you please be kindly inform us what products you want to order and how many?

10 ．当客人的地址不是英国的时：

Could you please provide us an UK address as we do not ship to Nigeria?

11 ．长时间没货时：

   You placed an order through our website www.batteryexpress.org.uk for a iPod Car Cassette Adapter, total cost is £10.68. Unfortunately, this item has been sold out due to unpected high demand, we are not sure when the new stock will arrive, so we have to cancel your order and send you a full refund in 24hours. Please check your account later.

  Sorry for inconvenience.

同上：

We should regert to inform you that your order for a replacement digital camera battery has been cancelled as we have sold this battery out due to unexpected high demand, we will not restock it in a short time, so we have to cancel your order. The money will be taken back by worldpay in 7 days, so please check your account later. 

 Sorry for inconvenience. Hope we can help you next time.

同上：

Thanks for purchasing on our website. Your order is for a battery and charger, total cost is £22.64. We feel so sorry to inform you that this battery has been sold out due to unexpected high demand, so we have to hold your order. It will not be restocked in a short time though we are trying our best to get them in, so we have to refund you, and the other item you ordered will be sent out as soon as possible if you do not decide to cancel the whole order, or you will receive a full refund.

 Sorry for any inconvenience caused to you.

同上 ：

You have ever placed an order through our website for a camcorder battery, total cost ￡ 36.76. But unfortunately, we do not have  this battery in stock currently, and we are not sure when it will come back, so we have to cancel your order and fully refund you. Please check your account, the money should have been back to your account by now.

  短时间内会有货时：

You placed an order through our website for a replacement camcorder battery, total cost is £22.59. We feel so sorry to inform you that this order has not been sent out yet as we do not have this battery in stock currently, so we put your order on hold.

 

We will restock it in 15 days at the beginning of next month. If you would like to wait for it, we will send it to you once we have them available, however, we will send you a full refund if you decide to cancel your order.

 Sorry for any inconvenience caused to you.

12 ．当感觉客人的地址不正确时：

  Thanks for your purchasing on our website www.power-depot.co.uk, your order is for 2pcs replacement batteries, total cost is 31.18pounds.

 Could you please kindly confirm the delivery address? On your order, it is:

 BRETT A JOY, EXCLUSIVE AUTOMOTIVE, 17679 W. SAGUARO LN ,SURPRISE, MARICOPA, United Kingdom

Post Code: 85388

 But we do not think this is a British address, so, could you please tell us your actual delivery address, so that we can arrange shipment for you asap?  Thanks.

 Your early reply will be appreciated.

同上 ：

OK, we will change the delivery address to this one and send the order to you asap, please wait for it patiently.
Delivery address:

OR:

OK, we have changed the delivery address as you required, this order will be sent out today, then you will get it in 2-5 days.

 Look forward to doing business with you again.

OR ：

Thank you for purchasing on our website. Your order is for 2pcs replacement laptop batteries, total cost is ￡ 152.64. We will change the delivery address to the one below as you required:

当客人问单上的地址是否正确时：

Yes, it is the right one listed on your order, your order has been sent out yesterday, you will get the parcel in 2-4 working days.

13 ．需要改单时：

  Thanks for purchasing on our website. We have changed your order to 4pcs batteries, so the total cost will be:

  ￡ 34.57 x 4(total price) + ￡ 4.00(postage) + ￡ 2.00 x 4(extra postage) = ￡ 150.28

 so we will refund you ￡ 296.56 - ￡ 150.28 = ￡ 146.28.

 You will receive this refund in 24hours, please check your account later.

 Sorry for any inconvenience caused to you.

或者是客人要替换其它的颜色，需要改单时：

OK, we will amend your order to a grey one, and refund you the price difference ￡ 1.27. This order will be send out by special delivery today, you will receive it today or tomorrow.

14 ．当客人的单不是欧洲的时：

  Thanks for purchasing on our website, your order is for a replacement battery and charger, total cost is ￡ 27.52. We should regret to inform you that we do not ship to Malaysia, we ship to European countres only, so we have to cancel your order, the money you paid for this order will be taken back by worldpay automatically in 7 days. Please check it later.

   Sorry for any inconvenience

同上：

  Unfortunately, we do not ship to Uzbekistan (CIS), we ship to European countries only, if you can provide us an address there which we can send  the product to, that will be great.

同上 ：

No, we have cancelled your order, because we do not ship to Germany. Our German colleague will contact you soon to help you to place a new order.

OR ：

Thanks for your interest in our product.

 No, we do not ship to Malaysia, but we ship to almost all the European countries.

 Our company is located at :

 Excel Digital Ltd.
92, Clydesdale Place
Moss Side Employment Area
Leyland
Lancashire
United Kingdom
PR26 7QS

 Our number is : 01772 454 688

Office hours: 8:30 am - 5:00 pm Monday - Friday.

 To learn more about us:

http://www.pioneer-electronics.co.uk/about-us.htm

OR ：

Yes, we ship to almost all the European countries, to Finland, the delivery and handling charge is 9.50pounds per order, for more shipping information, click below link:
http://www.ultimate-electronics.co.uk/shipping-returns.htm
We have this battery in stock currently, it is sold at 9.41pounds, so the total cost is 18.91pounds:
http://www.ultimate-electronics.co.uk/camera-battery/CameraBattery.php/LEICA/7838/BP-DC4

15 ．当没适合客人的产品时：

Sorry, we do not have such a product fits your request, could you please enquire other sellers?

同上 ：

Sorry, we do not have this battery in stock, could you please search it on www.google.co.uk ?

 We have so many batteries for cameras, camcorders and laptops, you are welcome to place your order at anytime

同上，当客人问电池是否合适时：

 Thanks for your interest in our product. We do not think this battery is compatible with your Panasonic 7521T laptop, and we do not have another one for it, so could you please enquire other sellers? You are welcome back at anytime.

问是否有合适的产品时：

We have a suitable charger for this battery, click below link to check the product details for your reference:

http://www.exceldigital.org.uk/battery-charger/ChargerInfo.php/KODAK/1273/CRV3

 You can see 2pcs chargers suitable for this battery, but the first one COY002k is out of stock at the present time, the second one CSP003SK is available, if you are satisfied with it, place your order please.

没有合适的产品时：

Sorry, we do not have this battery in stock, could you please search it on www.google.co.uk ?

 We have so many batteries for cameras, camcorders and laptops, you are welcome to place your order at anytime.

16 ．当仓存没货时，客人问为什么不能下单时：

  This battery is our of stock currently, so we closed the 'add to cart' button, so you can not buy it now, we are not sure the restock date, so we suggest you enquire other sellers.

17 ．给客下单信息时：

Thanks for your interest in our product. Yes, we ship to Spain, the shipping and handling charge is ￡ 9.50 per order, so the total cost is ￡ 15.71 + ￡ 9.50 = ￡ 25.21. Click below link to check the product information and place your order please:

 For more shipping information, click below link:

http://www.power-depot.co.uk/shipping.htm

OR ：

Yes, we ship to Turkey, the delivery charge is ￡ 9.50 per order.

 We have two replacement batteries for this model, click this link to check the details:

http://www.pioneer-electronics.co.uk/laptop-battery/product.php/COMPAQ/10960/PB995A

 Usually, we send the order out in 24 hours, then you will receive it in 5-10 working days. Within the UK, it takes 1-2 working days if you require special delivery, but you should pay ￡ 2.00 extra postage. For more shipping information, click this link:

http://www.pioneer-electronics.co.uk/shipping-batteries.htm

OR ：

Thanks for your interest in our product. Yes, we have this battery in stock, please click below link to place your order online:
http://www.ultimate-electronics.co.uk/camcorder-battery/CamcorderBattery.php/JVC/23/BN-BP31
To Malta, the delivery and handling charge is ￡ 9.50 per order, so the total cost for 3pcs plus delivery charge is ￡ 62.27.

OR ：

Thanks for your enquiry! We have a suitable charger for this model, please click below link to check the product information for your reference:

http://www.batteryonline.org.uk/Battery-Chargers/ChargerInfo.php/PANASONIC/4775/CGA-S005E

And there is a information book/leaflet included.

 This charger is sold at ￡ 10.50, the delivery and handling charge is ￡ 4.00 per order, so the total cost will be ￡ 14.50. If you are satisfied with it, place your order please, shipment will be arranged upon receiving the order and payment.

18 ．产品长时间没货时：

Thanks for your interest in our product. Yes, this battery is out of stock at the present time, though we are trying our best to get them back, we are not sure the restocking date, so we suggest you enquire other sellers. You are welcome back to our site again in future.

当可以用其它颜色的产品替代时：

You placed an order through website for a sliver battery for your camcorder,Unfortunately, we do not have this one in stock ,we will restock in 19working days,but we have a dark grey one, if you are satisfied with it,we will send it to you ,if not ,would you please wait for sliver one?please advise.

19 ．当客人说这个产品当仓库里面有货物时让通知他时：

OK, we will contact you when this battery comes back in stock if possible. You know, we are very busy everyday, maybe we forget to call you then, so if you try to contact us for this matter 2 months later, that will be very great.

 20 ．当客人说我们的同事告诉他，近段时间内会有货而出现没货物的情况时：

Yes, this battery is out of stock at the present time, and this may take about 2 months to get them back. Maybe our colleague made a mistake when checking the availability of this item. As it takes such a long time for us to have them a vailable, we suggest you enquire other sellers if you would not like to wait for it. Sorry for any inconvenience this may caused to you.

  You are welcome to shopping with us at anytime.

 23 ．当客人的钱已经退了，但是产品已经发给他的情况下：

  You placed an order through our website for a replacement laptop battery, total cost is ￡ 57.17. This order has been on hold till we got this battery back in stock yesterday, we have ever sent you an email to you on 7th June to inform you about this, but received no reply. We sent your order out to you yesterday, you may have received the battery by now.

 

  As we had hold your order for 7 days till yesterday, worldpay took the money back automatically, so we have not received the money from you so far. If you received the battery, and you are satisfied with it, could you please be kindly enough to make this payment as soon as possible? However, if you do not need it any more or have ordered one battery from others, you can send the battery back to us.

24 ．当客人说要替代产品但是，因为时间关系而自动退款时（最好不用）

   Sorry for our neglect.

Apologize for this error on our part. At first your order was out of stock,so the order state also show  'out of stock',our colleague do not konw you  instead of another battery ,when we will arrange ship your order to you today,I find  they have fully refund you .

Would you please send your card details to us,ou colleague will help you  debit your card ourselves. 

To  make this payment, please feel free to call us on this number:01772 454688 during our office hours 8.30am-5.00pm Monday to Friday.

 sorry again for any trouble caused you in this case

25 ．当客人不懂 worldplay 的七天退款时：

Payment for WP orders have a limit to collect the payment, that is 7 days, if we cannot ship the item within 7 days, payment will be pending and became invalid.

This order has been cancelled and refund on 24th May,so the customer has received his money.

26 ． VAT 和下单的信息

  As you can see from the website, it states that Final price including VAT-UK Inland only. Since you are not from UK Inland, so you should pay for them at the prices showed on the page. Hope this will be understandable.

  We have enough of the battery and charger in stock currently, please click below links to check their details:

http://www.payless-batteries.co.uk/products/info1.php?fb_babrand=SAMSUNG&fb_bamodel=SB-90ASL&fclasscode=2&fb_bacode=7881

The delivery charge to Italy is ￡ 9.50 per order, so the total cost will be  ￡ 9.66 x 2 + ￡ 16.00 + ￡ 9.50 = ￡ 44.82. If this is acceptable, place your order please. Shipment will be arranged upon we receiving the payment.

27 ．当客人问为什么没给他发货（没收到钱的情况下）

Sorry for my inattention, i made a mistake. Yes, your order was for a charger for Canon NB-1L battery, total cost is ￡ 17.39. You paid it through PayPal, but we have not received the money so far, so this order has not been sent out.

Can you please check it carefully to confirm the money has been deducted from your account? If not, please pay for your order to this account paypal@battery-pro.net as soon as possible so that we deliver your order in time

Cheque 付款没收到钱，客人问为什么不发货时：

we checked that your check still not arrive. Generally speaking , the check will be cleared within 10 days after received, so your order shipping may takes a long time .please understand.
 
Is there a tracking number for this check? It is helpful for us to do a trace.thanks

28 ．当客人的单超过 250POUNDS ，又不懂英语的情况下：

Below customer place a order 210005960 at amount of GBP497.30.

Our warehouse staff cannot confirm this order because customer do not understand English, only can write English. His first language is French.

How we can process this order ? please give some help.

29 ．当问 charger 是否是 3 个插头时：

Yes, this charger is the UK edition 3-pin, please do not worry. The 'buy now' button is opened now, please click this link to place your order online:
http://www.ultimate-electronics.co.uk/battery-charger/ChargerInfo.php/SONY/10795/BC-CS3

30 ．问是否收到他的单时：

Below email is just a confirmation email which confirming that you have placed an order through our website and your credit card will be charged by our company.

 We received the payment, and this order will be sent out today, by special delivery, you will receive it today or tomorrow.

31 ．当在网站上找不到客人说的那个产品问客人时：

I can not found one for this model, could you please give me a link for the one you found ?

32 ．当说要清单时：

OK, we will cancel your order and the money will be taken back by worldpay automatically in 7 days. Please check your account later.

33 ．付款方式：

cheque 付款：

We accept cheque, place your order please if you are satisfied with it , then do write the order number on the reverse of the cheque, then send it to below address:

 Excel Digital Ltd.

92, Clydesdale Place
Moss Side Employment Area
Leyland
Lancashire
United Kingdom
PR26 7QS

 After it is cleared, we will arrange shipment for your order.

银行转帐：

Of course, we accept bank transfer, our bank details is as below:
Excel Digital Ltd.
HSBC
Address:     26 Market Street
                  Chorley
                  Lancashire
                  PR7 2RX
Account No: 41415603
Sort Code:    401721
IBAN Code:  GB58MIDL40172141415603     Shipment will be arranged upon receiving this payment, then you will receive the order in 5-10 days.

34 ．当问电池怎样才算充满，怎么使用时：

 new battery can only charger 50% ,so you need to discharge fully and then begin to charge .thus you can make the life of the battery more longer.

There is a red light and a green light on the charger ,the battery will charge fully when the green light is on.

35 ．让客人付款时 :

please make payment for it asap.

 To  make this payment, please feel free to call us on this number:01772 454688 during our office hours 8.30am-5.00pm Monday to Friday. If you have a PayPal account , please make this payment to : paypal@battery-pro.net . And , you also can send your card details to us , we will debit your card ourselves.

36. 当客人问为什么要问他们的 original battery number 时：

Generally speaking,In order to help you better,we will ask you for the original battery part number when we can not find the batter  you need according to the information you provide.

37 ．当客人单上的产品找不到时：

You placed an order through our website, but there seems something wrong with our system. There is no product listed on your order. So can you tell us what product you ordered ? After that , we will add it to your order and send it to you after we received your payment. Sorry for inconvenience.

 Your early reply will be appreciated.

38 ．当客人问是否可以用它的电池和我们的交换时：

We are so regretful that doing this exchange will break the rule of my company. We suggest that you return it to the original seller for a refund or exchange the compatible one.  If you need further support, please dont hesitate to contact us .

39 ．自动退款

Sorry for our neglect.

Apologize for this error on our part. At first your order was out of stock,so the order state also show  'out of stock',our colleague do not konw you  instead of another battery ,when we will arrange ship your order to you today,I find  they have fully refund you .

Would you please send your card details to us,ou colleague will help you  debit your card ourselves. 

To  make this payment, please feel free to call us on this number:01772 454688 during our office hours 8.30am-5.00pm Monday to Friday.

 sorry again for any trouble caused you in this case.

40 ．当客人钱付的不够，又重新付款时：

Thanks for your quick action, we received the payment and will deliver this order to you today, then you will receive the order in about 5-10 working days.

 Look forward to doing business with you again in the near future.

当客人少付邮费，通知客人付剩下的钱时：

To Sweden, to postage should be 9.50pounds, so you should pay 5.50 pounds extra postage.

To make this payment, please call us on : 01772 454688 during our office hours 8.30am-5.00pm Monday to Friday. If you have a PayPal account, please make this payment to : paypal@battery-pro.net . After we recived your payment, we will ship your

order immediately.

41 ．当客人下重单时：

You placed two same orders through our website, but only one was paid for, we will send it to you today, and cancel the other one. You will receive the order in about 5-10 days, please wait for it patiently.

42 ．询问付款方法：

 For the payment method, please click below link:

http://www.ultimate-electronics.co.uk/payment-method.htm

43 ． we do not have such a keyboard for your iBook, could you please enquire other sellers?

44 ． Thanks for your quick reply. But could you please tell me the product ID?

45 ． Can you tell us what the attached items are? I can not found them in our website with the P/N numbers you provided.

46 ． Yes, this battery is suitable for your laptop, please do not worry, if you are satisfied with it, place your order online please. Shipment will be arranged upon receiving the order and payment.

 47 ． Would you please let us know your original battery part#?
We need to confirm if we have compatible battery or not.

48 ． we sell this charger unit wholely, but do not sell any part of them separately.

OR ：

Sorry, we do not sell the cord separately, if you want to get the cord, you should order the whole adapter, hope this will be understood.

  Click below link for the item details for your reference:

49 ． please add items of order 210030262 into 210030260

21 ．当说一个产品是另一个产品的更新版本时：

vjv068.2 is the updated version of vjv068.1

24 ．当没有邮编时：

We suggest you fill the post code box with 'Ireland' when placing your order as there is no post code in Ireland.

邮编问题：

What I want to know is if  '4352'  is a correct postal code? If so, we suggest you type '4352  ', not '4352',  as the correct postal code, then you can place your order successfully.

 Any questions, feel free to contact us.

22．当说新进的仓存可以提前到达时：

这个项目提前到达时： item have been deliveryed earlier than expected.

  到仓库： item arrives at warehouse earlier than expected

25 ． VAT

As you can see from this page:

http://www.a1-battery.co.uk/MOBILE_PHONE_BATTERY/MOTOROLA/MMT009.htm

 We sell this battery at £10.17, it applies to the customers from UK inland only, as you are from Guernsey,  you should not pay the UK VAT, so we sell this battery to you at £10.17, total cost ￡ 23.94 including postage £4.00. Hope this may of some help to you. Thanks.

 50 ． 当有多个适合客人的时： We have seven replacement batteries which are compatible with the original battery NP-68, if your original battery is NP-68, anyone of these batteries will work with your camcorder very well:

51 ．当客人询问他在其他地方买的 GOODS 是否出了问题是就：

 I think you should get a new battery for your laptop, this is the right one:
 If you are satisfied with it, place your order please.

52 ．当询问为什么两者的价钱不一样时：

Click  this link to check the details:

 The sliver （长条） one is a 1360mAh one, and the expensive one is 2040.00 mAh, so they are sold

at different prices. Usually, larger capacity means a longer life.

OR ：

当询问两个单的区别时：

These two batteries are different , the VJV003 is compatible with the following

numbers:BN-V11U, BN-V12, BN-V12U, BN-V14U, BN-V15, BN-V18U, BN-V20,

this battery capacity is 4200mAh and price is £13.57

The vjv004 is compatible with the following numbers:

BN-V11U, BN-V12U, BN-V14U, BN-V18U, BN-V20U, BN-V22U, BN-V24U, BN-V25U

this battery capacity is 4000mAH and price is £15.49

The battery VJV003(4200mAh) lasts longer then the VJV004(4000mAh),  this battey is under promotinon now, so we sell this battery at a lower price, we sugget you purchase this one:

53 ． 当客人又增加几个单时：

OK, we will change your order to three items, but we received the payment for only one item, could you please pay 61.02pounds for the other two items? After we recived your payment , we will send them to you together.

 To make this payment, please feel free to call us on this number:01772 454688 during our office hours 8.30am-5.00pm Monday to Friday. If you have a PayPal account , please make this payment to ：

OR ：

Thanks for purchasing on our website. We have changed your order to 4pcs batteries, so the total cost will be:

  ￡ 34.57 x 4(total price) + ￡ 4.00(postage) + ￡ 2.00 x 4(extra postage) = ￡ 150.28

 so we will refund you ￡ 296.56 - ￡ 150.28 = ￡ 146.28.

 You will receive this refund in 24hours, please check your account later.

 Sorry for any inconvenience caused to you.

 54 ．当问是否有折扣时：

If you order four batteries at a time , there is not discount, very sorry. Within the UK, the postage is 4.00pounds per order, it seems a preferential price for you.

55 ．当客人说离这很近可能要亲自去的话：

Yes, you are welcome! Our company was located at the following address:
Excel Digital Ltd.
92, Clydesdale Place
Moss Side Employment Area
Leyland
Lancashire
United Kingdom
PR26 7QS
If you live not far from here, you can pick the battery from us directly. Click this link to check the battery details:
Click this link to learn more about us:

56 ．当公司的容量比客人原装的低时：

Our 1090 mah battery will be compatible with your camera  very vell.

 The capacity differecne is no problem, just do some effect in running time of battery when full charged.

The bigger capacity battery has , the longer battery will last.

 If you need further support, please feel free to let us know.

  当从地址怀疑是个骗子时：

please call this customer by telephone,this delivery address is doubt seems address incomplete.may be fraud.

57. 当客人下了两个同样的单时：

You placed two same orders for two same chargers , total cost including postage is 43.52poudns. We will send one to you first . Are you sure you want to order two chargers ? If so, we will ship the other one to you today, If not , we will cancel the other one and refund you. Please advise. Thanks !

58 ． 当客人的国家写错，而且少付了邮费时：
Thanks for your order. We will cancel this order and suggest you place a new one. When you are filling the delivery address, please make sure that you selected the 'Malta' as your country. Please try it again, if you need our assist, please email me at any time.
The money you have paid for your order will be taken back by worldpay automatically in 7 days.

59 ．单没货替换其它颜色并退多余的钱时：

 OK, we will amend your order to a grey one, and refund you the price difference ￡ 1.27. This order will be send out by special delivery today, you will receive it today or tomorrow

60 ．当客人想要形式发票时：

Sorry, we do not do accounts at present. However, we can help you in another way, we will issue you a proforma invoice after you tell us the order and your contact details, then you can send us a cheque, after it is cashed, we will arrange shipment for you immediately.

Any other questions, please feel free to call us on 01772 454 688 during our office hours 8.30 am to 5.00 pm Monday - Friday, our colleagues will help you there.

61 ．当客人对’确认” email 感到迷茫时还有问什么时候邮递他的单：

Below email is just a confirmation email which confirming that you have placed an order through our website and your credit card will be charged by our company.

We received the payment, and this order will be sent out today, by special delivery, you will receive it today or tomorrow.

63 ．当客人要下单的产品没货，近段时间会有时：

Yes, this battery is out of stock currently, we will restock it in about 10 days:

http://www.batteryonline.org.uk/Camera-Batteries/CameraBattery.php/SAMSUNG/12216/SLB-19

 You are welcome back to our site to place your order when it comes back in stock.

64 ．没货情况：

Thanks for your email. We will send this order out today. After received your order and payment, we found that the item you ordered is out of stock, so we emailed you as attached to inform you about the order process. Now, this battery is back in stock, so we will arrange shipment for you immediately, then you will receive your order in about 2-5 working days.

 65 ．当客人要的产品没货，给客人推荐其它的时：

Yes, this product is our of  stock currently, we're trying our best to get  them back, but we are not sure the restocking date. However, we have other three replacement batteries compatible with MAKITA 192595-8 which listed on this page:
They are higher capacity ones, lasts longer than this one, if you are satisfied with anyone of them, place your order please.

66 ．当客人问收到钱为什么不发货时：

Regarding your order process, i have sent you the attached email 4 times, but have never received a reply, could you please kindly enough to check it and give us a prompt reply?

67 ．银行转帐问题：

Could you please let us know if you have made this bank transfer?  If so, we will confirm this with the bank and arrange shipment for your as soon as possible.
Your early reply will be appreciated.

68 ．没有适合的产品时：

Sorry, we do not have such a product fits your request, could you please enquire other sellers?

69 ．没合适的电池时：

Thanks for your interest in our product. We do not think this battery is compatible with your Panasonic 7521T laptop, and we do not have another one for it, so could you please enquire other sellers?

70 ．不明白钱为什么退了（ WP 七天退款）

Payment for WP orders have a limit to collect the payment, that is 7 days, if we cannot ship the item within 7 days, payment will be pending and became invalid.

This order has been cancelled and refund on 24th May,so the customer has received his money.