1. Click on the "Office" button on the bottom right hand corner of your Lotus Notes screen (gray area next to the picture of the key). This is your "location document".

2. Select Edit Current

3. Click the Internet Browser button

4. For Internet Browser, select Notes with Internet Explorer

5. You should see a new field pop up: 'Retrieve/open pages'

6. Make sure that field says from Notes workstation

7. Go back to Internet Browser and select Microsoft Internet Explorer

8. You will notice that the 'Retrieve/open pages' field becomes hidden

9. Click on Save and Close

10. Close out Lotus Notes and try opening the message again. See if the problem goes away.